Victoria Update
As the situation with COVID-19 continues to progress and in light of the Level 4 restrictions in place across Melbourne and Level 3 restrictions across regional Victoria we want to reassure you that the health and well-being of our patients is, as always, our number one priority.
We always seek to provide a safe environment for our patients and our team members and in times such as these, we believe it is our role and responsibility to do our best to ensure we can provide access to eyecare and the products our community need, whilst doing everything we can to keep our customers and our team safe and healthy.
As Optometry is classified an essential publicly funded health service, we are pleased to advise that all of our stores across Victoria remain open to assist customers with their eyecare needs.
We have taken additional safety measures, which include increased levels of sanitisation and hygiene procedures as well as social distancing measures to ensure the safety of both our patients and teams alike. As per government advice, we do ask all customers to follow the government requirement and wear a face covering when visiting your local store.
As always, if you are currently feeling unwell, have recently been unwell, had any contact with a confirmed case of COVID-19 or are currently waiting for results from a recent COVID-19 test, we ask for your understanding in booking an appointment for a later date when you are cleared of potential COVID-19 transmission.
All other stores
The majority of our stores are now open to service our patients having implemented additional safety measures, which include increased levels of sanitisation and hygiene procedures as well as social distancing measures to ensure the safety of both our patients and teams alike.
For these stores, you can continue to book eye tests with your local optometrist by phone, and our entire team are dedicated to ensuring we help you find the best eye care and eyewear solutions during this time.
Additional Safety Measures
We have taken some extra special safety measures to ensure that all George & Matilda stores remain hygienic. These measures include:
- Hand sanitiser available – Hand sanitiser is provided for all patients to use on arrival and during their visit to the practice.
- Frames disinfected – Our frames are always disinfected after being handled and/or tried on.
- Test rooms and equipment disinfected – Our test rooms and equipment are thoroughly disinfected after each patient.
- Regular disinfecting of practice – Increased in-practice cleaning and disinfecting as well as frequent disinfecting of high touch areas including waiting chairs and counter surfaces.
- Regular handwashing breaks for staff – Team members take regular handwashing breaks to clean and sanitise hands in between serving patients.
- Personal Protection Devices – Protective gloves and face masks worn by team members when necessary.
- Safe social distancing – Safe distancing measures implemented in practice with the 1.5m spacing marked out.
- Patients pre-screened – All patients pre-screened for cold & flu like symptoms over the phone prior to appointment.
- Rescheduling of appointments if symptomatic – Patient appointments rescheduled for a later date if they are symptomatic.
- Strict protocol for unwell staff – Team members who are unwell are required to stay home.
- Telehealth appointments available – Telehealth eye tests are available from the comfort of your own home. Please email teleoptometrists@georgeandmatilda.com.au or call 1300 056 225 to book or find out more.
- Free delivery – Free home delivery available for all contact lens orders. Simply call 1300 056 225 to place your order.
At George & Matilda Eyecare we are dedicated to supporting our local communities, and we will continue to explore ways we can provide services during these uncertain times.
We hope you and your family stay safe and healthy.
Please get in touch using the contact details below if you have any questions.
Contact us by phone: 1300 056 225