Frequently Asked Questions

 

DELIVERY

What are your standard delivery times?

Our typical timeframe for standard delivery is 2-5 days business days.

Due to COVID-19, we are experiencing some delays to our standard delivery times. Please rest assured our team are working as quickly as possible to process and ship your order.

Where do we deliver to?

Currently, George and Matilda Eyecare only ship within Australia.

How much does delivery cost?

Shipping within Australia is FREE for all orders.

How do I track my order?

Please contact online@georgeandmatilda.com.au with any queries about the status of your order. Make sure you provide your order number in the email.

Can I cancel my order?

Please contact online@georgeandmatilda.com.au with any queries about the status of your order. Make sure you provide your order number in the email.

 

REFUNDS AND EXCHANGES

What is your return and exchange policy?

At George & Matilda Eyecare we offer a 30-day refund and exchange guarantee.

We will replace or exchange your contact lenses within 30 days of purchase so long as the boxes are unopened and unmarked.

How do refund or exchange my purchase?

Please contact online@georgeandmatilda.com.au with any queries or to arrange a refund or exchange. Make sure you provide your order number in the email.

 

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